Alison Rose became the CEO of Natwest Group in November 2019 and has since had to steer the bank through Brexit, the Covid 19 crisis and now the Russia-Ukraine war and high inflation. In this episode, she tells Mint editor-in-chief Sruthijith KK about helming a major banking institution through covid and macroeconomic headwinds and delivering a strong financial performance through it all, the banks with more than 14,000 employees in India that’s its “technology and innovation hub”, leading with purpose, what organisations can do to foster and support women leaders and whether the Queen has ever called her with customer service complaints (The Queen’s bank—Coutts—is part of Natwest).